PetSmart at 276 Prince Street in Sydney, Nova Scotia

Reviews about PetSmart

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  We received terrible customer service from one of your employees, which is unfortunate because many others who work here are great to deal with, especially Tim. We purchased a 15-gallon column tank that was the last of its kind to replace our leaking tank at home. When we got it home we noticed it had glue on one side that was covering a small crack. We returned a few hours later to get our money back and were told there was no crack that it was just glue and that we were being picky. The woman at the store was very demeaning and rude. She refused to even properly examine the crack and asked whether it was the one that was previously opened. My guess is she knew full well this tank was defective. She definitely knew after we returned it and she proceeded to put it back on the shelf. I feel sorry for the person who buys it. We asked politely three times to have our money refunded. We eventually lost patience and demanded we weren't leaving until another employee stepped in and gave us our money back. I contacted PetSmart Canada through their Facebook page and on Twitter and received NO response, other than to ask for my contact information. As someone who loves spoiling her pets, I will not be shopping at your store anymore.
  by Erin Pottie

  January 18, 2017

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